Help Center and FAQs from the Piver Team

Symptoms: Failed payments, delays in receiving funds, or errors during payment setup.

Solutions:

1. Verify your payment method (credit card, bank account) is valid and correctly entered in “Payment Settings.”
2. For consignors, ensure sufficient funds are available and check for any bank/card restrictions.
3. For freight forwarders and customs brokers, confirm your bank account or payment service is active and correctly linked.
4. Check the “Payment History” section for transaction status and error messages.
5. If funds are delayed or transactions fail, contact support at info@mypiver.com with transaction details.