Help Center and FAQs from the Piver Team
1. Getting Started with Piver
Learn how to create an account, select your role and set up your profile to start using Piver’s marketplace features.
2. Posting a Consignment/Import Packet as a Consignor/Consignee
A step-by-step guide on how consignors can post consignments and import packets, including entering shipment details, setting requirements, and making your listing visible to freight forwarders and customs brokers.
3. Bidding on Consignments/Import Packets as a Freight Forwarder/Customs Broker
Explains how freight forwarders/customs brokers can browse consignments or import packets, submit competitive quotes, and respond to consignor actions (accept, decline, or requote requests).
4. Managing Shipment Capacity for Freight Forwarders
Details how freight forwarders can post available shipment capacity (e.g., empty containers) and attract consignors to fill that capacity through the marketplace.
5. Processing Import Packet/Shipments as a Customs Broker or Freight Forwarder
Guides Customs Brokers and Freight Forwarders on how to handle Import Packets and Shipments and update statuses after a quote is accepted and paid. There are 2 ways in going around this.
6. Tracking Shipments as a Consignee
Shows consignees how to monitor shipment statuses in real-time and communicate with freight forwarders or customs brokers for updates.
7. Using Piver’s Messaging System
Covers how all users can use the built-in messaging feature to communicate with consignors, consignees, freight forwarders, or customs brokers for seamless collaboration.
8. Making and Receiving Payments on Piver
Explains the secure payment process, including how consignors pay for accepted quotes and how freight forwarders and customs brokers receive payments.
9. Resolving Disputes on Piver
Piver’s platform facilitates smooth collaboration between consignors, consignees, freight forwarders, and customs brokers, but disputes may occasionally arise regarding shipments, quotes, or services. This guide outlines steps to address issues efficiently using Piver’s messaging system and support team to ensure fair resolutions.
10. Account and Security Best Practices
Keeping your Piver account secure and well-managed is essential for safe and efficient use of the platform. This guide provides best practices for consignors, consignees, freight forwarders, and customs brokers to protect their accounts, manage profiles, and ensure secure transactions and communications on Piver.
11. Troubleshooting Common Issues
Encountering technical or operational issues on Piver can be frustrating, but most problems can be resolved quickly with the right steps. This guide addresses common issues, such as difficulties with posting shipments, submitting quotes, or accessing the app, and provides solutions for consignors, consignees, freight forwarders, and customs brokers.
FAQs
Piver is a digital marketplace connecting consignors, consignees, freight forwarders, and customs brokers. It allows consignors to post shipments or import packets, freight forwarders and customs brokers to bid and send quotes to process shipments, streamlining the freight forwarding process.
Piver is designed for consignors (shippers), consignees (receivers), freight forwarders and customs brokers looking to manage shipments efficiently through a single platform.
Download the Piver app from the iOS or Android app store, or access it via mypiver.com. Create an account, select your role (consignor, consignee, freight forwarder, or customs broker), and complete your profile to start using the platform.
Log into the mobile app as a consignor, navigate to the 'Create Consignment' section, and enter details such as FCL/LCL, container/package type and size, weight, destination, and any special requirements. Once posted, freight forwarders can view and bid on your shipment.
Yes, you can review quotes from freight forwarders, compare their rates and services, and accept, decline, or request a requote. You can also message freight forwarders directly to discuss details.
Once you accept a quote, you can pay securely through Piver’s integrated payment system. Payment is processed before the freight forwarder begins handling your shipment.
As a freight forwarder, browse available consignments in the marketplace. Select a consignment, submit your quote with pricing and service details, and wait for the consignor’s response (accept, decline, or requote request).
Yes, freight forwarders can post available capacity (e.g., empty/partly containers) in the marketplace. Consignors can then contact you to fill that capacity with their shipments.
Once a quote is accepted and paid, you can update the shipment status (e.g., 'In Transit,' 'Delivered') directly in the Piver app to keep consignors and consignees informed.
Customs brokers can process import packets once a quote is accepted and paid. You can update import packet statuses, communicate with consignees and freight forwarders, and handle customs documentation through the platform.
Use Piver’s messaging feature to contact consignors or freight forwarders directly. You can also browse import packets in the marketplace to offer your customs services.
Log into the mobile app as a consignee, navigate to the 'Create Import Packet' section, and enter details such as FCL/LCL, container/package type and size, weight, destination, and any special requirements. Once posted, Customs Brokers can view and bid on your shipment.
Yes, you can review quotes from customs brokers, compare their rates and services, and accept, decline, or request a requote. You can also message customs brokers directly to discuss details.
Piver’s built-in messaging allows consignors, consignees, freight forwarders, and customs brokers to communicate directly within the app. You can discuss shipment details, send images and documents, negotiate terms, or clarify requirements securely.
Piver uses industry-standard encryption to protect your payment information and personal data. All transactions and communications are secured to ensure privacy and safety.
Yes, Piver is accessible via the web at mypiver.com. or through the Piver iOS and Android apps, allowing you to manage shipments from any device.
Consignors can decline a quote or request a requote directly in the app. You can also message the freight forwarder to discuss adjustments.
Use Piver’s messaging system to address issues directly. If unresolved, contact Piver’s support team through the app or at info@mypiver.com for assistance.
For app-related issues, reach out to Piver’s support team via the app or email info@mypiver.com. Our team is available to help with technical difficulties or account issues.