Help Center and FAQs from the Piver Team

Step 3: Process Customs Documentation

  1. Once a quote is accepted and paid by the consignor or consignee you’ll receive confirmation to begin customs processing.

  2. Collect and prepare required documents, which may include:

    • Commercial Invoice: Details of the shipment’s value and description.
    • Packing List: Itemized list of shipment contents.
    • Bill of Lading/Airway Bill: Transport document from the freight forwarder.
    • Certificates: Any required certificates (e.g., origin, compliance).
  3. Submit documentation to the relevant customs authorities through your usual channels, ensuring compliance with import/export regulations.

  4. Use Piver’s messaging system to request any missing documents from the consignor or freight forwarder.

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