Help Center and FAQs from the Piver Team

5. Processing Import Packet/Shipments as a Customs Broker or Freight Forwarder

Guides Customs Brokers and Freight Forwarders on how to handle Import Packets and Shipments and update statuses after a quote is accepted and paid. There are 2 ways in going around this.

• Step 1A: Identify Import Packets/Consignments from Quotation Section
• Step 1B: Identify Packets/Consignments from Shipment/Import Packet Section
• Step 2: Connect with consignors
• Step 3: Process Customs Documentation
• Step 4: Update Shipment Statuses
• Step 5: Coordinate with Freight Forwarders and consignors
• Step 6: Generate Pickup Code and Confirm Pickup