Help Center and FAQs from the Piver Team

All Collections
Resolving Disputes on Piver

Step 1: Identify the Issue

Step 1: Identify the Issue

  • Common disputes may include:

    • Quote Discrepancies: Misunderstandings about pricing, services, or terms in a freight forwarder’s quote.
    • Shipment Delays: Late pickup, delivery, or customs clearance.
    • Service Issues: Problems with shipment handling, documentation, or communication.
    • Payment Concerns: Disputes over additional fees, refunds, or payment processing.

  • Clearly define the issue, gathering relevant details such as shipment or consignment ID, quote details, or message history.

Related Articles