Help Center and FAQs from the Piver Team

All Collections
Resolving Disputes on Piver

Step 4: Escalate to Piver Support

Step 4: Escalate to Piver Support

  1. If the issue remains unresolved after messaging, contact Piver’s support team:

    • In the app or website, go to the “Support” section and select “Contact Us.”
    • Alternatively, email info@mypiver.com with the subject “Dispute Resolution – Shipment ID [Insert ID].”

  2. Provide a detailed description of the issue, including:

    • Shipment or Consignment ID and relevant details.
    • Summary of the dispute and communication attempts.
    • Screenshots or attachments (e.g., message threads, quotes, or documents).
    • Desired resolution (e.g., refund, service correction).

  3. Piver’s support team will review the case, contacting both parties if needed, and aim to provide a fair resolution within a reasonable timeframe.

Related Articles