Step 2: Communicate Directly via Piver’s Messaging System
- Log in to your Piver account using the Piver app (iOS or Android) or via piver.com.
- Navigate to the “Messages” section and open the conversation with the relevant user (e.g., consignor, freight forwarder, or customs broker) associated with the shipment.
- Clearly explain the issue, providing specific details (e.g., “The shipment was delayed by two days” or “The quote included unexpected fees”).
- Propose a solution, such as a refund, adjusted timeline, or additional services, and request a response.
- Keep communication professional and concise, attaching any relevant documents (e.g., quote agreements, shipment status screenshots) to support your case.